Quality built-in

When you notice that the quality of your product isn’t a high as you’d like, what can you do?

It’s useful to start by understanding what quality means for your product: how is it defined, how is it measured, and what level is desirable.

For example, if your indicator is the number of “escaped defects” (i.e. bugs found in the customer-accessible environment) you probably want a very low number; zero is ideal…

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Agile Coach in Toronto, Canada (https://TorontoAgileCoach.ca); founder of Toronto PhotoWalks (https://topw.ca); Formula One (F1) and rugby fan

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